Booking Rules
- All bookings are non-refundable if any participant failed to turn up for their session or have booked surplus entries. All bookings cannot be exchanged for cash, store credit and store merchandise. If you fail to show up on the day or decide to cancel your booking, the amount will be treated as donation, contributing to towards the cats’ care.
- Bookings can be rescheduled on a one-off basis. We require visitors to provide at least 24 hours notice when rescheduling. We do not allow bookings to be split into different days/times. Please reply to the booking confirmation email received from us with your new preferred date and time so that our staff can get back to you with a confirmation.
- No children under 8 years old are allowed.
- DO NOT bring your own food/drinks. Only food/drinks purchased from us can be consumed in the cat lounge.
- DO NOT bring your own cat food/treats. Only treats purchased from us can be given to our cats.
- Do NOT feed the cats with your hands/fingers. You may leave the treats on the table/floor to prevent the risk of accidental bites or scratches.
- You may arrive 5-10 minutes early to check in, read the rules and order your drinks.
- Our sessions run on time. We will not be able to give you extra time if you are late.
- Please remove your shoes in the cat lounge. You may wear your own socks or our slippers. Shoe covers are included in some of the tickets.
- Store your bags in the storage cabinet. You may bring your mobile and wallet with you in the cat area.
- Any lost items, damages and injuries are under your responsibility.
- Do not chase, pick up or restrain the cats. You will find the cats will come to you more if you sit and relax.
- We will not be held liable for any injuries sustained or losses sustained as a result of your interaction with the cats Cats by nature can be unpredictable and may sometimes scratch or bite.
Booking and Digital Gift Voucher Cancellation/Refund: If you wish to cancel your booking please be aware the entry ticket purchased at the time of the booking is non-refundable as we have given that session away. All bookings and digital gift vouchers purchased are non-refundable.
Gift Voucher Policy
- Redeemable at Cat Cafe Melbourne store or online.
- Non-Refundable.
- Not reloadable or redeemable for cash and no change will be given.
- Gift vouchers are required to be presented in store if used.
- Valid for 3 years from date of purchase.
Reschedule a Booking: Bookings can be rescheduled on a one-off basis. We require visitors to provide at least 24 hours notice when rescheduling. We do not allow bookings to be split into different days/times. Please reply to the booking confirmation email you received from us and provide us with a new preferred date and time. We will reply back with a confirmation.
Release, Waiver and Indemnity
In consideration of the risk of injury while participating in being in the presence of and interaction with cats (the “Activity”), and as consideration for the right to participate in the Activity, I hereby, for myself, my heirs, executors, administrators, assigns, or personal representatives, knowingly and voluntarily enter into this waiver and release of liability and hereby waive any and all rights, claims or causes of action of any kind whatsoever, including but not limited to, claims of negligence on the part of Cat Cafe Melbourne, arising out of my participation in the Activity, and do hereby release and forever discharge Cat Cafe Melbourne, located at 512 Swanston St, Victoria Australia, their affiliates, managers, members, agents, attorneys, staff, volunteers, heirs, representatives, partner rescues, and partner shelters, for any physical or psychological injury, including but not limited to illness, paralysis, death, damages, economical or emotional loss, that I may suffer as a direct result of my participation in the aforementioned Activity or any events or activities conducted on the Location of, or for the benefit of Cat Cafe Melbourne.
I AM VOLUNTARILY PARTICIPATING IN THE AFOREMENTIONED ACTIVITY UNSUPERVISED BY STAFF MEMBERS AND I AM PARTICIPATING IN THE ACTIVITY ENTIRELY AT MY OWN RISK AND I ASSUME ANY AND ALL RISKS ASSOCIATED WITH THE ACTIVITY FOR MYSELF AND MINORS FOR WHICH I AM RESPONSIBLE, IF ANY. I UNDERSTAND THAT AS PART OF THIS ACTIVITY I WILL BE IN THE PRESENCE OF AND INTERACTING WITH CATS OF ALL SIZES, SHAPES AND TEMPERAMENTS. FURTHER, I UNDERSTAND CATS CAN BE UNPREDICTABLE IN NATURE AND MAY BITE, CLAW, OR SCRATCH ME OR MY RESPONSIBLE MINORS AT ANY MOMENT. FURTHER, I UNDERSTAND THE RISK ASSOCIATED WITH ALLERGIC REACTIONS TO CAT DANDER WITHIN CAT CAFE MELBOURNE AND EXPOSURE TO TRANSFERABLE INFECTIONS SUCH AS RINGWORM AND CAT BODILY EXCREMENT INCLUDING BUT NOT LIMITED TO URINE, FECES, VOMIT, AND BLOOD. I AM ALSO AWARE OF THE RISKS ASSOCIATED WITH PARTICIPATING IN THIS ACTIVITY, WHICH MAY INCLUDE, BUT ARE NOT LIMITED TO, PHYSICAL OR PSYCHOLOGICAL INJURY, PAIN, SUFFERING, ILLNESS, DISFIGUREMENT, TEMPORARY OR PERMANENT DISABILITY (INCLUDING PARALYSIS), MY PROPERTY, AND/OR THE PROPERTY OF OTHERS, ECONOMIC OR EMOTIONAL LOSS, AND DEATH. I UNDERSTAND THAT THESE INJURIES OR OUTCOMES MAY ARISE FROM MY OWN OR OTHERS’ NEGLIGENCE, OR THE CONDITION OF THE ACTIVITY LOCATION(S). NONETHELESS, I ASSUME ALL RELATED RISKS, BOTH KNOWN AND UNKNOWN TO ME, OF MY PARTICIPATION IN THIS ACTIVITY.
I agree to indemnify and hold harmless Cat Cafe Melbourne against any and all claims, suits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by me or anyone on my behalf, including attorney’s fees and any related costs, if litigation arises pursuant to any claims made by me or by anyone else acting on my behalf. If Cat Cafe Melbourne incurs any of these types of expenses, I agree to reimburse Cat Cafe Melbourne.
I acknowledge that Cat Cafe Melbourne and their directors, officers, volunteers, partner shelters, partner rescues, representatives and agents are not responsible for errors, omissions, acts or failures to act of any party or entity conducting a specific event or activity on behalf of Cat Cafe Melbourne.
I ACKNOWLEDGE THAT I HAVE CAREFULLY READ THIS “WAIVER AND RELEASE” AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. I EXPRESSLY AGREE TO RELEASE AND DISCHARGE WHISKERS CAFECAT CAFE, LLC AND ALL OF ITS AFFILIATES, MANAGERS, MEMBERS, AGENTS, ATTORNEYS, STAFF, VOLUNTEERS, HEIRS, REPRESENTATIVES, PARTNER RESCUES AND PARTNER SHELTERS, FROM ANY AND ALL CLAIMS OR CAUSES OF ACTION AND I AGREE TO VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT I OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST CAT CAFE MELBOURNE FOR PERSONAL INJURY OR PROPERTY DAMAGE.
To the extent that statute or case law does not prohibit releases for negligence, this release is also for negligence on the part of Cat Cafe Melbourne, its agents, volunteers and employees.
In the event that I should require medical care or treatment, I agree to be financially responsible for any costs incurred as a result of such treatment. I am aware and understand that I should carry my own health insurance.
In the event that any damage to equipment or facilities occurs as a result of my or my family’s willful actions, neglect or recklessness, I acknowledge and agree to be held liable for any and all costs associated with any actions of neglect or recklessness.
This Agreement was entered into at arm’s-length, without duress or coercion, and is to be interpreted as an agreement between two parties of equal bargaining strength. Both the Participant and Cat Cafe Melbourne agree that this Agreement is clear and unambiguous as to its terms, and that no other evidence will be used or admitted to alter or explain the terms of this Agreement, but that it will be interpreted based on the language in accordance with the purposes for which it is entered into.
In the event that any provision contained within this Release of Liability shall be deemed to be severable or invalid, or if any term, condition, phrase or portion of this agreement shall be determined to be unlawful or otherwise unenforceable, the remainder of this agreement shall remain in full force and effect, so long as the clause severed does not affect the intent of the parties. If a court should find that any provision of this agreement to be invalid or unenforceable, but that by limiting said provision it would become valid and enforceable, then said provision shall be deemed to be written, construed and enforced as so limited.
By booking my reservation, I affirm that I and all participants included in the booking are freely acknowledging this agreement. I certify that I have read this agreement, that I fully understand its content and that this release cannot be modified orally. I am aware that this is a release of liability and a contract.